Customer Service / Sales Representative (Entry Level) - Flooring Services of Texas

SUMMARY:  As a Central Processer, you'll be the central point of contact for our customers and the internal sales team. You'll manage a variety of tasks crucial to maintaining smooth customer service and sales operations while ensuring customer satisfaction.

OVERVIEW OF YOUR DAILY TASKS: 

• Manage and respond to emails throughout the day 
• Answer and handle incoming phone calls
• Run multiple reports as needed
• Gather necessary information and documents to create customer orders
• Create detailed work orders, including:
• • Entering material and labor line items
  • Typing out precise installation instructions
• Perform regular follow-ups with customers and team members
• Maintain accurate records and databases

SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE:

• Typing speed of at least 40 WPM
• Excellent communication and interpersonal skills
• Adaptability and flexibility in a changing environment
• Ability to thrive in a fast-paced work setting
• Professional demeanor in all forms of communication
• Strong multitasking abilities
• Accurate and efficient data entry skills
• High-level problem-solving capabilities
• Leadership qualities, including a sense of urgency and initiative
• Ability to work effectively both in a team and independently
• Capability to complete tasks within specified timeframes

BENEFITS OF WORKING WITH OUR TEAM:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More